The Telecom Regulatory Authority of India (TRAI) launched a revamped version of its MyCall mobile app on Monday, giving telecom consumers a direct way to rate voice call quality and flag network issues like call drops in real time — though the tool remains available only to Android users for now, leaving iPhone owners waiting.

What's New in the App

The updated MyCall app introduces a simplified one-to-five-star rating system for voice calls, along with the ability to report specific technical issues including call drops, echo, and audio delay. The app also includes automatic post-call feedback prompts to encourage direct consumer participation, and lets users view their own feedback history and run coverage tests. According to TRAI, the platform is designed to track both Quality of Service (QoS) — the technical network parameters TRAI already monitors — and Quality of Experience (QoE), the more subjective, consumer-reported side of call performance.

Why TRAI Is Doing This

TRAI Chairman Anil Kumar Lahoti said the feedback shared by customers would help improve the quality of telecom services, explaining that insights from the app would provide "useful inputs to telecom service providers for undertaking targeted network optimisation." He added that aggregated data from the app would help identify recurring network issues across different regions and usage conditions, feeding directly into TRAI's broader QoS monitoring framework. With more than 1.3 billion telecom subscribers in India, TRAI noted that voice calling remains the most fundamental telecom service and, for most users, their first and most direct indicator of network quality.

How the Feedback Gets Used

Feedback submitted through the app is made visible, in anonymized form, to both telecom service providers (TSPs) and TRAI itself — giving operators direct insight into where network performance needs improvement, while giving the regulator an evidence base to assess consumer experience alongside the technical parameters it already tracks. Importantly, the app is voluntary and won't trigger any punitive action on its own; formal enforcement against telecom operators for call-quality failures remains based on TRAI's existing objective technical benchmarks rather than the app's crowdsourced ratings.

The iOS Gap

The revamped MyCall app is currently available only for Android devices, leaving a significant portion of India's smartphone users — including all iPhone owners — unable to participate in the feedback system for the time being. No specific timeline has been given for an iOS release, meaning Apple users will need to wait before they can rate calls or report network issues through the platform.

Part of a Broader Family of Consumer Apps

Lahoti placed MyCall within a wider suite of TRAI consumer-facing tools, alongside TRAI MySpeed, which lets users measure and report actual broadband speeds, and TRAI DND (Do Not Disturb), which allows consumers to register preferences against unwanted commercial communication and report violations. Both of those companion apps received their own revamped versions back in February 2026, at which point Lahoti had said a similarly updated MyCall app was expected to launch by March — a timeline that ultimately slipped to this week's August 3 rollout.

A Long History Behind the App

MyCall itself isn't a new concept — TRAI first introduced the original version of the app roughly a decade ago, alongside a broader regulatory push to address chronic call-drop complaints across India's telecom networks. That earlier effort included the introduction of specific technical benchmarks, such as a rule requiring 90% of mobile towers in a telecom circle to keep call-drop rates below 2% during 90% of operating time, and tighter standards during peak "busy hour" periods. This week's relaunch represents the latest iteration of that long-running consumer-feedback effort, rebuilt with a simplified interface and deeper integration into TRAI's current monitoring systems.

What's Next

With the Android version now live and feeding data directly to both TRAI and telecom operators, attention turns to how quickly meaningful network improvements materialize from the crowdsourced feedback — and to when, if ever, TRAI extends the app to iOS users. Until an Apple version launches, iPhone owners in India will remain unable to participate in a feedback system now open to the country's Android-using majority.